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Satisfaction survey

Satisfaction survey

We think it is important to know how you experience our services. With this satisfaction survey, we want to find out what is going well and where we can still grow. Your opinion helps us to improve our service step by step. Thank you for taking the time to share your feedback.

Sustainability

Graphius communicates clearly about its sustainability initiatives and results.
I believe it is important that Graphius invests in innovative, environmentally friendly production technologies.
I believe it is important that Graphius actively raises awareness about sustainability within the graphic arts industry.
I am willing to pay a premium for more sustainable production methods at Graphius.

Order management

My order manager responds quickly to my questions and requests.
I receive sufficient advice on how to optimize my print work (for example, choice of materials, finishing, and sustainability).
I am informed in a timely manner about possible delays or changes to my order.
My experience with order management makes me likely to recommend Graphius to others.

Production

I am satisfied with the overall quality at Graphius.
Graphius ensures that my deadlines are always met, even for complex projects.
Graphius provides me with a solution for my entire range of print products.

Delivery

The scheduling of deliveries aligns with my needs and expectations.
Graphius takes my feedback on previous deliveries into account and adjusts processes if necessary.
Graphius drivers act professionally and respectfully during every delivery.

Price

The price-quality ratio of Graphius is excellent.
It is important to me that a partner like Graphius focuses not only on price, but also on service and quality.
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Your printing partner for magazines, catalogues, brochures, and books.